We are constantly working to provide the best possible experience for buyers, sellers and everyone in our Avid Autos community.

We have compiled a list of common frequently asked questions below. Please take a look, and if your question is still not answered, please forward your questions to our customer service department.

We have broken up the FAQ’s into three categories, a General category, a Seller category as well as a Buyer category.

General Frequently Asked Questions

How do I register?

You can register for an account by going to the Home Page and clicking on the SIGN UP button or you can go here.

How can I change or update my password?

You can change your password by going to your "My Account", click on Forgot Your password, enter the email you originally used to register and click reset password.

How can I retrieve my password?

After you reset your password, you will receive a temp password via email (The email you entered to reset your password).

How can I change my username?

You cannot currently change your username.

How do I contact Avid Autos?

You can email us at mail@avidautos.com or use the “Contact Us” button.

What do I do if I see stolen property listed on Avid Autos?

If you have reason to believe that stolen property of any kind is being listed on our site, we ask that you contact local law enforcement and have them contact us through our customer service department. Please be prepared to give the law enforcement agent or contact person all pertinent information regarding the vehicle or product including but not limited to the information provided in the listing.

What do I do if a listing has violated my intellectual property rights?

If you think your intellectual property rights have been violated on Avid Autos, please view our Electronic or Digitally Delivered Goods Policy. If you have reason to believe that your intellectual property is unlawfully being listed on our site, we ask that you contact local law enforcement and have them contact us through our customer service department.

Common Seller Frequently Asked Questions

How much does it cost to list my car or car products on Avid Autos?

There is no cost to list or sell your vehicle, products or services on Avid Autos.

How do I create a listing for my car?

You can list your product or vehicle by first joining the Avid Autos community. Login, head over to your dashboard and select the Auctions >> Create a New Auction

What information should I include in my listing?

It is best to include clear and specific information that will assist the buyer in making an informed purchase choice. Think of the type of information you would want to know if you were a potential buyer, for example – mileage, paint and body condition, interior condition, maintenance history, repairs made, and repairs recommended. Any helpful and descriptive information that highlights and describes features and flaws. You should also include things that are and are not included in the listing, for example – accessories, owner manuals and the number of keys, etc.

How long does it take for my listing to go live?

The listing is live once you have completed your listing and you hit the “List my Auction” button. Your listing will be displayed on the website according to the set start date/time.

How do I know what vehicle title type my car has?

Most cars and trucks have a clear title. You can check your vehicle title by looking at the registration paperwork you have. You can also run a vehicle history report. It is the sole responsibility of the seller to ascertain and list the correct title information in their listing.

What happens at the end of the auction? And how do I get paid?

The transaction for a product or vehicle won on Avid Autos is between the buyer and the seller. At the close of auction, the winning bidder and seller will receive each other’s contact information via email. If the auction is for a vehicle, we recommend the seller send the buyer a photocopy of the vehicle title as well as a bill of sale prior to the buyer sending payment. For additional security and a more positive auction outcome, we recommend that a wire transfer be the means of payment.

How do reserves work?

A reserve is the minimum price that a listing will sell for. It is important to set a reasonable reserve to avoid listing products or vehicles that are not realistically priced. Reserve values are not visible on the listing. We do announce when reserve price has been met.

Can I edit my submission?

Yes, you can edit your submission during your live auction by navigating over to Dashboard >> Auctions >> Select the Auction and click edit.

How do shipping arrangements get made for a car or truck?

The transaction for a product or vehicle won on Avid Autos is between the buyer and the seller. At the close of auction, the winning bidder and seller will receive each other’s contact information via email. Most frequently, shipping is the responsibility of the buyer to arrange and pay for.

Can I lower my reserve?

You are welcome to lower the reserve on your listing at any time during your live auction by editing your auction.

Can I cancel my auction once it's live?

Yes, you can but only before the bidding has started.

I’m having problems with my photos uploading, where can I get help?

If you are having problems uploading photos in your submission, try starting with 5-10 photos that show the overall condition of the vehicle. In addition, we recommend that photos be 2000 – 3000 pixels on the long side, which usually results in a 1 – 2 MB file size. Photos that are too small or too large might not be able to be uploaded. If accepted, more photos can be added prior to the auction going live.

If you are still having problems, please email us at mail@avidautos.com and let us know the specific problem you’re having.

Common Buyer Frequently Asked Questions

How do I register to bid on Avid Autos?

You can register for an account by going to the Home Page and then clicking on the SIGN UP icon or you can simply click here. You will receive an email asking you to verify your email address and doing so is required in order to place a bid. If you do not see the email, try checking your spam or junk folder as these emails can be labeled incorrectly as spam.

How does bidding on an online auction work?

First you find a product or vehicle you are interested in and you fully understand the content of that listing. Next, you enter the amount you would like to bid. If your bid is higher than other bids and there is still time remaining in the auction, you become the high bidder. Your bid moves the auction price higher immediately after you enter your bid amount. This amount becomes the amount you will be responsible for paying should you win the auction.

What happens after the auction and how does the payment process work?

The transaction for the winning bid amount is between the buyer and the seller. At auction close, the winning bidder and seller will receive each other’s contact information via email. If the auction is for a vehicle we recommend the seller send the buyer a photocopy of the vehicle title as well as a bill of sale prior to the buyer sending payment. For additional security and a more positive auction outcome, we recommend that a wire transfer be the means of payment.

How do I get all the listing information, or my questions answered about a listing I am interested in bidding on?

It is very important that all potential bidders read and fully understand the complete listing. Questions can be asked about the listing by using the Contact Seller button in the listing. Do not place a bid until you are comfortable with and clearly understand all the listing information. By moving forward and placing a bid on an auction, you are agreeing that you have read and fully understand the listing content. We strongly recommend that potential bidders clarify any question they have prior to placing a bid.

How does shipping work?

Shipping is most often the responsibility of the buyer unless otherwise specified in the listing. Arrangements are made between the buyer and seller at the close of auction.

Can I cancel my bid?

We do not cancel bids on our site. It is your responsibility to be fully informed, careful and purposeful when placing your bid(s).

How can I tell if an auction has a reserve?

This information is provided in the listing title. However, the actual reserve price remains undisclosed.

How do I inspect a car?

We encourage all bidders to inspect a car themselves or have it inspected prior to placing a bid. If you would like to inspect a car or have it inspected, please use the Contact Seller button on the listing to make contact with the seller and arrange an inspection.